How to add Intercom cookies to your configuration

After initializing the Configuration script, you will have to instruct Cookie Saver what cookies to save. You may want to save the cookies set by Intercom.

This guide explains which are Intercom cookies and how to add them to your configuration.

Cookies used by Intercom messenger includes the following two:

• "intercom-id-[app_id]" is an anonymous visitor identification cookie. The default expiration is 9 months.
• "intercom-session-[app_id]" is used to keeping track of sessions and remember logins and conversations. The default expiration is 7 days.

 In both cookies [app_id] is your unique Intercom App id, meaning that if your unique App id is "heu7sl82", your uses will have the two cookies "intercom-id-heu7sl82" and "intercom-session-heu7sl82".

Reference: https://www.intercom.com/help/en/articles/2361922-intercom-messenger-cookies

As only the first cookie "intercom-id-[app_id]" is affected by ITP (expiration greater than 7 days), only that specific cookies needs to be added to the Cookie Saver:

acq("addCookie", {
  "name": "intercom-id-[app_id]",
  "expirationDays": 270
});

Example with an App id of "heu7sl82": 

acq("addCookie", {
  "name": "intercom-id-heu7sl82",
  "expirationDays": 270
});